Turn guest reviews into revenue‑driving decisions
DelightIQ transforms thousands of guest reviews into clear signals, so hotel teams know what to fix, what to protect and what to prioritize, in real time.
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AI-Driven, Deep-Dive Insights
Our AI analyses all reviews to surface issues, strengths and trends, giving you a full 360° view of guest perception.
Insights that Drive Action
DelightIQ turns complex feedback into quick, clear takeaways plus AI-guided actions to help boost ratings and satisfaction.
Connected to major channels
DelightIQ connects to all major OTAs and review platforms, giving you one unified, accurate view across channels.
From raw reviews to actionable intelligence
Guest feedback is everywhere—OTAs, platforms, channels. DelightIQ brings it together, analyzes it deeply, and surfaces what actually matters.
See what guests feel, at every level
DelightIQ breaks down reviews by topic, sentiment and trend, so you know exactly what’s driving satisfaction or dissatisfaction.
Overall sentiment score
With positive / neutral / negative split
Topic-wise sentiment bars
e.g. cleanliness, service, pricing, amenities
Visual sentiment distribution across time
Focus on sentiment trends that move bookings.
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Sentiment distribution by topic
Topics
Guest room
Sentiment
Volume
33%
Share of sentiment (%)
54%
31%
15%
Amenities
21%
24%
31%
45%
Staff
11%
25%
50%
25%
Services
7%
54%
31%
15%
Key recommendations
Prioritize fixing amenity gaps immediately, reinforce staff service basic and maintain room and service quality to lift overall guest satisfaction.
Top praises & complaints
Praises
Location
19
Price
8.5
Comfort
5.3
Check-in experience
4.8
Complaints
Room odor
-50
Linens
-37
Sanitation
-19
Location safety
-15
Know what guests talk about most
Not all feedback is equal. DelightIQ automatically identifies top positive and negative themes from guest reviews.
Top drivers of praise
What to protect and scale
Top drivers of complaints
What to fix first
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Track momentum, not just averages
Understand how guest perception evolves; daily, weekly, monthly, annually.
Overall rating movement
Sentiment shifts by topic
Review volume vs rating correlation
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Sentiment distribution
Strongly positive
Positive
Neutral
Negative
Strongly negative
0
2
4
6
8
10
Responses
Customer feedback overview
Responses
23
↑ +23 vs last period
Average
2.48
same vs last period
Impact Score
-16.11
↓ -5.2 vs last period
NPS
4.77
↑ +1.1 vs last period
30
20
10
0
Sep
Oct
Nov
The numbers leadership cares about
DelightIQ surfaces high-signal KPIs in one glance for weekly reviews, leadership updates, and decision meetings.
Response rate
Average rating
Impact score
NPS
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All your customer feedback, unified in one view
Connect all feedback channels and data sources in one unified customer view
Top 5 Areas for Improvement
Based on 22.86% negative mentions
Limited Breakfast
Guests felt breakfast options were limited
2 mentions
Lift issues
Guests experienced problems with the lift being broken or unavailable
2 mentions
Top 5 Positive Aspects
Based on 77.15% positive mentions
Cleanliness
Guests appreciated the cleanliness of the rooms & hotel
6 mentions
Friendly Staff
Guest found the staff to be polite, friendly & accommodating
5 mentions
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Free trial and custom demo available
Custom integration in your property management software
Pricing and packaging options to fit your needs
